Customer satisfaction is important to us, and we will work with you to resolve any issues fairly.

Returns

We accept returns only if the item arrives significantly different from its description or is proven to be inauthentic.
Please contact us within 7 days of receiving your order if you believe your item qualifies for a return.

Non-Returnable Items

We do not accept returns for reasons such as change of mind, personal preference, or incorrect orders placed by the customer.

Authenticity Guarantee

All coins and banknotes sold by Samurai Antique Coins & Bills are carefully sourced from the Japanese antique market and inspected for authenticity before being offered for sale.
If an item is proven to be counterfeit by a recognized third-party expert, we will provide a full refund.

Condition of Antique Items

Our products are genuine historical collectibles and may show signs of age, wear, scratches, discoloration, or other imperfections.
Please review all photographs and descriptions carefully before purchasing.

Refunds

Once your return request is approved and the returned item has been inspected, we will process your refund to the original payment method.
Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

f the return is due to our error or an authenticity issue, we will reimburse the return shipping costs.
For all other approved returns, the customer is responsible for return shipping expenses.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: inokawaoffice2025@gmail.com